Cleaning Protocols - Comfort Inn Santa CruzHotel Housekeeping in a COVID-19 World

During these challenging times with the COVID-19 Pandemic, we deem it essential to implement new sanitation guidelines and processes at our hotel in order to provide a safe environment for our guests and associates.

Here are some procedures we have implemented to work towards a more sanitary and safe experience, for all:

  • All our staff have been trained on 'Universal Precaution' methods
  • All employees are temperature checked prior to the scheduled shifts
  • Housekeeping staff has been trained on the proper use and disposal of their personal protective equipment. This includes:
    • Disposable gloves
    • Facial Masks
    • Uniforms
  • Social Distancing measures will take place in all high traffic areas such as the lobby, breakfast rooms and elevators
  • All guests and staff entering the property must wear a face mask

The housekeeping staff have been trained with new protocols for cleaning and disinfecting guestrooms

  • Heavy focus on all high touch-point areas such as:
    • Door handles, door jams, the sides of doors (just above the handle)
    • Room Furniture – desks, chairs, countertops, tables
    • Bathroom vanities and accessories
    • In-room telephones
    • Remote controls
    • Electric equipment - electric sockets, lamps, lighting controls, charging stations, thermostats
  • Cleaning rags will be changed when disinfecting different areas of each room
  • Extra pillows, blankets and towels will be removed from the room and available upon request
  • Housekeeping carts and supplies are sanitized before and after use each day

We have also implemented property wide processes and procedures to ensure the safety and cleanliness of our facilities

  • Containers are available at the front desk to drop used room keys upon check-out
  • Elevator capacity will be limited
  • Elevator buttons will be cleaned and sanitized at regular intervals
  • Disinfect the staff break room and all appliances, handles, and tables
  • Sanitize all common area amenities such as vending machines, ice machines, coffee and beverage stations
  • Removing pamphlets, maps, menus, and magazines from common areas
  • Disinfect seats, tables, lamps, and all areas that are commonly touched by guests in lobbies and common areas


  • Front Desk Procedures
    • Sneeze guard at Front Desk to prevent spread at lobby
    • Front desk staff are instructed to wear disposable gloves
  • Temporarily Closed Amenities
    • Breakfast service
    • Pool and Spa
    • Fitness Room